Support
Questions, problems, or feedback — we're happy to help.
Contact us
Email support@runnertracker.app and we'll get back to you as soon as we can.
Frequently asked questions
How do I start a run?
Sign in, connect the phone you'll run with from your dashboard (tap “Use this phone”, or pair another phone with a code), create a run session and choose public or private, then open the tracker on that phone and tap your session. Your GPS position starts streaming to the map straight away.
How do private links work?
When you create a run with private visibility, you set a password and get a unique tracking link. Your run won't appear on the public map — only people you give the link and password to can watch it. Viewers enter the password once and can then follow your run live.
How do I delete my account?
You can delete your account, including all runs and GPS traces, from your dashboard at any time. See the account deletion instructions for the exact steps and what gets removed.
You may also want to read our Privacy Policy and Terms of Service.